Welcome to the 'Customer Service Conversations' video lesson. This video lesson offers great advice on making customer interactions effective and positive. It also acknowledges that your job, dealing with customers, is not an easy one, and provides tips on getting you through your busy day with energy and a great attitude. To give great service you need to be a student of great service, and this video lesson will help you along that path. This series is designed for the service representatives in a face to face and/or retail environment (vs. phone service).