Welcome to the 'Complex Problem Solving' video course meant to teach learners how to critically evaluate and resolve messy organizational problems. This course, which comprises five video lessons, discusses the nature and characteristics of complex problems. In addition, it describes the role of systems thinking in complex problem solving, as well as how to use causal loop diagrams to document a complex system. Finally, this course highlights four types of complex problems organizations often contend with in this day and age. This program is valid for one PDC for the SHRM-CP or SHRM-SCP and one hour of recertification credit through the HR Certification Institute. Please be sure to note the program ID number in your online recertification file. For more information about certification or recertification, please visit the SHRM website at www.shrm.org and the HRCI website at www.hrci.org. SHRM Activity ID: #18-HY9XS and HRCI Activity ID: #349110