Carol is upbeat and positive on the morning of her appraisal. She is confident that shell be showered in praise, until she walks into Marcus office and finds that the company VP, Serena, will be sitting in on the appraisal. Marcus and Serena question various aspects of Carols extremely high self-assessment. Carol becomes offended and defensive, and at times takes her emotion out on Serena. It all takes a turn for the worse when Marcus announces that Carol wont be receiving a bonus. Shell also be required to take a pay cut! But will management also be taking pay cuts and loss of a bonus? How will Carol get back in control?Please note: These videos are designed to provoke discussion and response. They are fast-paced, short, character-driven TV style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the 'Switch On' and/or 'Workplace Excellence' series, also by Seven Dimensions.This program does not include a quiz. To achieve a completed status in the learning management system, you must view the video in its entirety.