This 10 course package includes Customer Service Episode 1: A Tale of Two Businesses, Customer Service Episode 2: Pay Attention to Your Environment, Customer Service Episode 3: Little Things Matter, Customer Service Episode 4: Your Wait Time is Approximately Forever, Customer Service Episode 5: Customer Service 101: The Basics of Bad Customer Service, Customer Service Episode 6: A Playful Way to Annoy Your Customers, Customer Service Episode 7: Dealing with Irate Customers, Customer Service Episode 8: Follow Every Rule, Customer Service Episode 9: Using Proper English and Grammar Can Only Hurt Your Career, Customer Service Episode 10: Sound Excited Already!